Refunds & Returns Policy

Refunds

All sales are final. Only defective or damaged items may be replaced.
Please contact Laura for assistance with faulty item(s).

If the product is damaged or different from what you ordered you can request a full refund/exchange. Please contact Laura in order to instruct you on how to return your order.

If your piece was a custom commission, there are no refunds or exchanges. All sales of commissions are final. You are given opportunities to make changes during the development of the piece. During the commission process we will be collaborating to ensure this artwork is a one-of-a-kind piece created just for you, delivered in full satisfaction.

Sale items are excluded. Sale items cannot be refunded.

Shipping returns

If in fact a return needs to be made, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Please contact lauraballardart@gmail.com for questions related to refunds and returns.